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Tóm tắt nội dung (trích từ tài liệu gốc): Inside this issue Using Today's Technology to Get Your Dream Job � 50 Five Steps to Better Student Retention � 54 It's Better to Serve than Receive � 56 Departments: 42 CEO's Message 54 Inside Coaching 44 Vice President's Message 56 Master Pro Corner 46 USPTA's 90th Anniversary 58 Career Development 49 Beyond the Court 60 Member News Read more articles online at www.ADDvantageUSPTA.com On the cover: Tennis Thanks the Troops with Veterans Adaptive Clinic in Orlando, Fla. See Page 49. CEO's Message Miscellaneous Musings By John Embree Iam going to take a different ap- fortunate to be invited to

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Nội Dung Gốc (Tiếng Anh)

Inside this issue



Using Today's Technology to Get

Your Dream Job � 50



Five Steps to Better Student

Retention � 54



It's Better to Serve than Receive � 56



Departments:



42 CEO's Message             54 Inside Coaching

44 Vice President's Message  56 Master Pro Corner

46 USPTA's 90th Anniversary  58 Career Development

49 Beyond the Court          60 Member News



Read more articles online at www.ADDvantageUSPTA.com



On the cover: Tennis Thanks the Troops with Veterans Adaptive Clinic in

Orlando, Fla. See Page 49.

CEO's Message



Miscellaneous Musings



                                                                                       By John Embree



Iam going to take a different ap-           fortunate to be invited to participate in  three-day conference so motivated

     proach with my message this month      the Lake Nona Impact Forum, which          and energized. Being a part of the Lake

     by reporting on two different events   welcomed more than 250 thought lead-       Nona community is going to pay huge

     that have recently taken place, along  ers from business, academia, government    dividends to our association.

with a sneak preview of two industry ini-   and industry who are driving creative and

tiatives that will be forthcoming.          innovative health and wellness solutions   NET GENERATION� I was able to get

                                            that will move the needle on health care   a sneak preview of the newly created

CMAA � With Orlando, Fla., being such       expenditures nationally and globally.      youth brand initiative that the USTA

an attractive convention destination for    The high-profile members of this gather-   rolled out in March at the USTA Annual

so many groups, the Club Managers As-       ing are committed to unlocking innova-     Meeting here in Lake Nona. You will be

sociation of America brought their World    tion to create sustainable health com-     hearing a great deal more about how

Conference to the Magic City in early       munities and advance quality of life by    this effort will engage average consum-

February. Over 2,500 general managers       exploring the intersections of wellness,   ers into our great game and how we as

and other club personnel from all over      sustainable living and education.          professionals will be asked to help drive

the world attended this year's conven-                                                 this endeavor in our local communities.

tion. In our continuing effort to build a       What an incredible lineup of 69        It is an all-encompassing program that

bridge with this important allied organi-   speakers who are the absolute best         will touch every aspect of the industry:

zation, the USPTA was represented by        in their respective fields in medicine,    from provider, parent, manufacturer, fa-

President Chuck Gill, First Vice Presi-     technology, healthcare, the media and      cility, coaches/tennis-teaching profes-

dent Gary Trost and me over the course      of course, sports. Two of the headlin-     sionals, USTA sections/districts, media,

of three days. Besides having a booth at    ers were Dr. Richard Garmona, the          US Open, etc. More details are included

their trade show, we attended various       17th Surgeon General, and Sanjay           in this issue of Tennis Industry and in

functions that allowed us to network with   Gupta, CNN medical contributor.            future editions, but it is incumbent on

so many key managers and got to witness     On the sports side of the ledger were      us as the delivery system for industry

several educational seminars that were      Dr. James A ndrews, who invented           programs to be fully invested behind

fantastic. And, Chuck Gill hosted his own   the Tommy John surgery; Michael            NET GENERATION.

seminar, talking about how golf-centric     J ohnson, four-time Olympic cham-

clubs can do more to enhance the mem-       pion and eight-time world champion         ONE TENNIS-TEACHING ASSOCI-

ber experience away from golf.              sprinter; Anikka Sorenstam, eight-         ATION � Over the past 20 year or more,

                                            time LPGA Player of the Year and Golf      there has been on-again, off-again dis-

LAKE NONA IMPACT FORUM � The                Hall of Famer; and Charles Woodson,        cussion about the possibility of creating

very next week in mid-February, I was       Heisman Winner and Super Bowl              one tennis-teaching association. In fact,

                                            champion. I came away from this            National Board member Ken McAllister

                                                                                       wrote an article in ADDvantage back in

From left, Gary Trost, USPTA First Vice President; Chuck Gill, USPTA President;        1987 espousing the rationale for the two

and John Embree, USPTA CEO. Photo taken at the CMAA Convention trade show              existing organizations coming together.

in Orlando, Fla.                                                                       Whenever asked, I have publically en-

                                                                                       dorsed the concept of one body, believ-

                                                                                       ing strongly that it would elevate our

                                                                                       standards significantly and be the best

                                                                                       thing for the industry in general.



                                                                                           Over the past six or seven months,

                                                                                       dialog between the USPTA and PTR has

                                                                                       reached new heights. As of this writing,

                                                                                       deliberations continue. While I cannot

                                                                                       speculate as to what may end up hap-

                                                                                       pening, I can tell you that the Board has

                                                                                       been proactive in moving the concept

                                                                                       forward. We will certainly keep you

                                                                                       posted on the outcome. h



42 www.ADDvantageUSPTA.com

Vice President's Message



Diversity and Inclusion



Accomplishments and Goals



By Diane Selke



As chairwoman of both the                   Foulk, Miranda Rodriguez and Kim               of 2017.

           Diversity and Inclusion Com-     Jones. Divisions are also forming their            A list was provided with dates of the

           mittee and the Awards Com-       own women's networking groups. There

           mittee, it's my responsibility   will be a women's open meeting at each         2017 Division I, II, III Championships,

to keep track of how we are progressing     World Conference.                              NAIA, NJCAA, and Historically Black

with the initiatives we have in place. I'm                                                 Colleges and Universities Champion-

happy to share with the membership              The ADD program, which offers ap-          ships (MEAC, SWAC and CIAA). Our

what we have accomplished thus far and      plicants in need an opportunity to join        goal is to have several USPTA Pros who

what our goals are looking to the future.   the USPTA, was amended at the 2016             live in these areas attend these events

I would like to thank the Diversity and     Executive Committee meeting. In addi-          and get the word out about the USPTA.

Inclusion Committee, which is in its        tion to receiving the first year's dues free,

second year of making great things hap-     now, after the applicant takes and passes          The Diversity and Inclusion Com-

pen �Gary Cimperman, Eddie Davis,           the exam, the second year will be 50 per-      mittee is asking ALL members to add

Dale Evans, Tim F itzgerald, Jack Foster,   cent off and the third year will be 25 per-    a component to one of your existing

Warren Lem, Joy Macci, Suk Ong,             cent off. Go to uspta.com/join and click       events in 2017 and help raise money for

Miranda R odriguez and Karla Ruaya.         on Financial Assistance (ADD Program).         the USPTA Foundation. We can make

                                            Sid Newcomb, USPTA National Tester,            a difference. Add a drawing, clinic, or

Accomplishments:                            and all divisional testers have been up-       mixer to an event. Money from the

    By end of 2016, the application for     dated on the ADD program.                      USPTA Foundation goes back in grants

                                                                                           to USPTA Pros who are connected to a

those wanting to serve on a national            Eddie Davis, Diversity and Inclusion       503 C foundation. It's a win-win for you!

committee for 2018-2020 was updated.        Committee member, attend the Histori-

It will be sent out soon. Make sure to      cally Black Colleges MEAC Champion-                We plan to get the women's task

include your resume and send it in by       ships last April where he set up a USPTA       force up and running by end of third

the Nov. 1 deadline. Never served be-       booth and spoke with many coaches.             quarter of 2017, if not sooner.

fore? Get involved first by serving on a    I attended the Women's ITA Regional

committee in your division.                 at Michigan State University and also          National Awards

                                            talked to many coaches.

    The 2016 USPTA World Conference                                                            Applications for the 2017 National

in Indian Wells had the most diverse            Yasmine Osborn, USTA Manager,              Awards are due April 10, 2017. The forms

list of speakers compared to any other      Diversity and Inclusion at the USTA            can be found online at uspta.com/awards.

conference! Thank you to Alan Cutler,       National Campus, is attending our              We are using Cognito Forms and they

Feisal Hassan and Fred Viancos. The         monthly D & I conference calls.                are easy to use. Any USPTA Professional,

Diversity and Inclusion Committee                                                          Elite or Master Professional can apply!

also provided information on speakers/      Goals:

seminars to the Education Committee                                                            Divisions may submit their award

for the 2017 USPTA World Conference.            We are gathering the divisional Di-        winners for national awards by using the

                                            versity and Inclusion committee chair          appropriate official award applications.

    There was a women's open meeting        information and having them work with          For 2018, the Awards Committee will

at the 2016 World Conference that was       the USTA sectional Diversity and In-           review a procedure that would include

well-attended. We now have a women's        clusion chairs. There are events where         a single application for both divisional

task force led by Trish Faulkner. Mem-      we can work together and improve the           and national awards. The Newsletter of

bers include Bunny Bruning, Pat An-         diversity and inclusion in all sections.       the Year Award and Division of the Year

derson, Kaitlin Flaherty, Megan Hall,       USTA has D & I grant money available.          Award will also be updated for 2018.

Isabella Graf, Nancy Horowitz, Kathy

                                                We will finish the history of Diver-           If you have a comment or question,

                                            sity and Inclusion in the USPTA by end         please email me at dsgogreengowhite@

                                                                                           gmail.com. h



44 www.ADDvantageUSPTA.com

USPTA 90th Anniversary



PLTA Attracts Tennis Greats,



Membership Grows



As the years passed, America's             Clockwise from top left: Bobby Riggs, Pauline Betz Addie, Pancho Segura,

           greatest tennis players and     Alice Marble, Jack Kramer, Sarah Cook

           teachers belonged to the 

           association, then called the    gions under the presidency of William        USPTA Presidents (1948-1973)

Professional Lawn Tennis Association,      Lufler in the early 1960s.                   George Seewagen (1948-53, 1962-63)

including Jack Kramer, Tony Trabert,

Fred Perry, Don Budge, Bobby Riggs,            The open tennis explosion in 1968                         was the only member to

Pancho Segura, Bill Tilden, Ellsworth      brought professional players into their                       serve as president twice.

Vines, Frank Parker, Vinnie Richards,      heyday, and the industry grew by leaps                        He was the tennis coach

Bruce Barnes and Welby Van Horn.           and bounds. The first national certifica-                     at St. John's University

                                           tion exams were administered in 1969                          for 49 years. He also was

    As early as the 1940s, the organi-     under then President Jack Barnaby,                            the tennis professional

zation also began to attract famous        modeled after those already in use by                         at Jackson Heights Ten-

women members, including Pauline           several of the association's divisions.      nis Club and the 7th Regiment Tennis

Betz Addie, Alice Marble and Sarah         Over the years, it was molded under          Club, and he coached the ELTA Junior

Cooke.                                     the direction of George Bacso, former        Davis Cup Squad.

                                           USPTA director of certification and acad-

    These women and men were the           emies, into the extensive exam it is today.  Mercer Beasley (1954) coached at

cream of the tennis crop, and their                                                                      Tulane, Princeton, Law-

professional tours captured the imagi-         The establishment of professional                         renceville School and

nation of thousands of fans around the     standards through the Certification                           the University of Miami,

world.                                     Exam caught the attention of teach-                           and taught tennis at pri-

                                           ing professionals interested in a tennis                      vate clubs in Milwaukee,

    During this period, the PLTA mem-      career path, and membership began to                          Pasadena and Chicago. He

bership was limited primarily to the       grow. During the 1960s and early '70s,                        authored the book, "How

eastern United States. The associa-        USPLTA expanded west and added its

tion offered few benefits other than a     last eight divisions. It made its final      to Play Tennis: The Beasley System,"

membership directory, annual meet-         name change to USPTA in the early '70s.      in 1933, which was a highly influential

ings and an opportunity to meet others

in the profession.



    In the late 1940s, membership

increased to more than 200 of the na-

tion's top professionals. The group

added benefits such as a job placement

service, two meetings a year and a mod-

el professional contract for members to

use with their clubs.



    In following years, the PLTA ac-

quired an official song, "I'm in the PLTA

now!", and members were involved in

three movies, "Topflite Tennis," "Great

Moments of Great Matches with the

World's Greatest Pros; Tennis by Con-

trast, Comparative Games of Riggs,

Budge, Perry, Stoefen and Tilden;" and

"Mixed Troubles," a tennis comedy star-

ring Mickey Rooney, Walter Pidgeon,

Pauline Betz and Sarah Palfrey Cooke.



    In 1957, the association changed its

name to the United States Professional

Lawn Tennis Association (USPLTA).

Membership grew to more than 550

professionals in eight geographic re-



46 www.ADDvantageUSPTA.com                                                              www.ADDvantageUSPTA.com 47

book that emphasized accuracy and             and encouraged better communication         of the USTA Competition Training

consistent play.                              among those in the profession. He was       Center at Homewood-Flossmoor from

                                              a USPTA member for 65 years.                1988-2009.

Thomas Byrne (1955-56) was a USPTA

                member for 44 years. Prior    Milton Phillips (1967-68) also served       Ted Withall (1973) has been a USPTA

                to serving as national pres-                   as the association's sec-                   member for 66 years. He

                ident, he was the Eastern                      retary. He was a tennis                     is a Master Professional

                Division's president from                      professional at Schuyler                    and he served as the Flor-

                1954-55. He was the pro-                       Meadow Club in Loudon-                      ida Division president

                fessional at Travers Island,                   ville, N.Y.                                 in 1967. He founded the

                N.Y., for many years.                                                                      H.V. Kaltenborn Junior

                                                                                                           League in Stony Brook,

Arthur Condon (1957-58) was the               Jack Barnaby (1969-70) was a USPTA

                professional for Old York                      member for 47 years. He    N.Y. (1958-61), and the Arvida Trophy

                Road Country Club in                           was the winningest coach   League, an adult competitive league for

                Jenkintown, Pa., and                           in the history of Harvard  clubs from Palm Beach to Fort Lauder-

                Northeast Harbor Tennis                        University, coaching       dale, Fla. (1958-70). h

                Club in Northeast Harbor,                      from 1932 to 1976. He was

                Maine.                                         inducted posthumously      Alex Gordon Award for the USPTA

                                                               into the USPTA New         Professional of the Year

Ralph Chambers (1959-61) was recog-

                nized in 2000 as USPTA's      England Hall of Fame in 2013. Barnaby       2016  Kirk Anderson

                longest serving member        was instrumental in the creation of the     2015  Jorge Capestany

                � 72 years. He coached        first USPTA Certification Exam in the       2014  Randy Mattingley

                Army Men's Tennis from        mid-1970s.                                  2013  Avis Murray

                1933 to 1946. In 1965 he                                                  2012  David T. Porter, Ed.D.

                received the Joseph D.        Dave Muir (1971-72) has been a USP-         2011  Feisal Hassan

                Deitz Bowl Award.                              TA member for 55 years.    2010  Ron Woods

                                                               In 2015 he received the    2009  Robert Greene Jr.

Bill Lufler (1963-66) was a collegiate                         USPTA George Bacso         2008  Tom Sweitzer

                coach at Presbyterian                          Lifetime Achievement       2007  John Joyce

                College, the University of                     Award. Muir has coached    2006  Tom Daglis

                Miami and the University                       some of the top teaching   2005  Rick Macci

                of South Florida. He was                       pros in the Chicago area   2004  Steve Diamond

                the head professional at                                                  2003  Jim Loehr

                West Side Tennis Club in      today, several national champions, and      2002  Will Hoag

                Forest Hills, N.Y., and St.   Illinois High School Champions. He          2001  Dave Kozlowski

                                              continues to be an integral part of the     2000  Mark McMahon

Petersburg Tennis Center and Safety           local USTA Competition Training Cen-        1999  Chip Brooks

Harbor Spa and Resort in Florida.             ter Program, having been a CTC coach        1998  Joseph Thompson

Under his direction, the Association          for the last 20 years. Muir also served     1997  Luis Mediero

adopted stricter admission standards          as president of the USPTA Midwest           1996  Jim Reffkin

                                              Division, and he was the head coach         1995  Angel Lopez

                                                                                          1994  Kurt Kamperman

Pros Art Prochaska and Doris Hart give a tennis clinic in Pittsburgh (1958).              1993  Jim Davis

                                                                                          1992  Bill Bond

                                                                                          1991  Nick Bollettieri

                                                                                          1990  Peter Burwash

                                                                                          1989  Vic Braden

                                                                                          1988  Spike Gurney

                                                                                          1987  Jack Groppel

                                                                                          1986  Sean Sloane

                                                                                          1985  Dave Sivertson

                                                                                          1984  George Bacso

                                                                                          1983  Paul Gagon

                                                                                          1982  Bill Tym

                                                                                          1981  Ken McAllister

                                                                                          1980  Rod Dulany

                                                                                          1979  Tim Heckler

                                                                                          1978  Rob Danner/Bill Thompson

                                                                                          1977  Joe Dennis

                                                                                          1976  Fernando Velasco



                                                                                                www.ADDvantageUSPTA.com 47

Beyond the Court



More than a Sport:



Tennis Thanks the Troops with Veterans Adaptive



Clinic in Orlando



By Stefanie Bannon, ThanksUSA



Andre Agassi once said, "Tennis               tive clinic, as well as a Pro-Am for Isle-         Also in attendance was ThanksUSA/

           uses the language of life. Ad-     worth members and Central Florida ten-         Sergeant Matthew Thomas scholar-

            vantage, service, fault, break,   nis enthusiasts, also had the opportunity      ship recipient and beneficiary of USPTA

          l love � the basic elements of      to attend a luncheon with guest speaker        Florida's 2016 Tennis Thanks the Troops

tennis are those of everyday existence,       General Ann Dunwoody, 2011 recipient           fundraising event at the Orlando Grand

because every match is a life in minia-       of the NCAA's Theodore Roosevelt Award         Cypress, Shae Corey. Shae's scholarship

ture." Those who are passionate about         for tennis and 2012 recipient of the In-       allows her to pursue her studies at Sam-

the game of tennis know the feeling Agas-     tercollegiate Tennis Associations Award.       ford University in Birmingham, Ala. The

si was describing. It has a way of inspiring  General Dunwoody shared her enthu-             scholarship is named after fallen solider

players from all walks of life, and reaches   siasm for tennis, as well as her inspira-      Sergeant Matthew Thomas. Matthew's

far beyond the physical benefits.             tional story of becoming the Army's first      mother Sonya volunteered at and attend-

                                              female four-star general. Now retired,         ed the event at Isleworth in support of

    On January 13 in Orlando, Fla., vet-      she captures the essence of goodwill and       Shae, with whom she has formed a special

erans had the chance to experience this       service through her participation in char-     bond. Sonya has nicknamed Shae "little

for themselves. They participated in a        ity events and support for ThanksUSA's         dove" to symbolize how her education

Veterans Adaptive Tennis Clinic at Isle-      mission as a board member.                     will enable her to spread her wings and

worth Golf and Country Club under the

leadership of Len Simard, Isleworth Di-       ThanksUSA's Veterans Adaptive Tennis Clinic at Isleworth Golf & Country Club, led by

rector of Tennis and USPTA Master Pro-        Brenda Gilmore and assisted by several USPTA Central Florida professionals.

fessional, and Tennis Thanks the Troops

Ambassadors and USPTA Florida Tennis          General Ann Dunwoody proud to sign her book    fly, while keeping her son's spirit alive.

Professionals Mike Dombrowski and             for veteran tennis participant Sharona Young.      Whether you are a superstar playing

Tweet Coleman. The clinic was hosted

by ThanksUSA, a nonprofit organization                                                       in a grand slam, or a wounded veteran

that provides scholarships to military                                                       fighting through physical and mental

families with the help of generous USTA                                                      wounds, tennis has the power to chal-

and USPTA Foundations grants and                                                             lenge and frustrate you, while motivat-

volunteers. Veterans from the nearby                                                         ing and inspiring you to improve on and

Orlando VA Medical Center took part.                                                         off the court. Remarkable women like

                                                                                             Brenda Gilmore and General Dunwoody

    The adaptive clinic was coached by                                                       are examples of how passion for the

2015 PTR Maryland Member of the Year                                                         sport can be used to improve the lives of

Brenda Gilmore, a tennis player who can                                                      others, and supporters like the USPTA

attest to the advantages the sport can of-                                                   and USTA, in conjunction with the

fer. At the age of 27, Brenda was involved                                                   USPTA and USTA Foundations, make it

in a car accident that left her paralyzed                                                    possible to do so. For more information,

from the waist down. Now teaching and                                                        visit www.ThanksUSA.org. h

competing from a wheelchair, she moti-

vates and encourages players across all

physical circumstances and skill levels �

a constantly smiling example of Agassi's

"language of life" through tennis.



    Tennis built Brenda's self-esteem and

confidence, and now Brenda wants to do

the same for our veterans � "Wounded

warriors have given so much to my free-

dom in the United States, it's the least

that I could possibly do," she says.



    Those that participated in the adap-



                                                                                             www.ADDvantageUSPTA.com 49

Beyond the Court



Using Today's Technology



to Get Your Dream Job



By Farley Young, USPTA, and Jeremy Carl, USPTA



Today's job market is very com-              a head professional or director of tennis   and the other 90 will more than likely

          petitive, and applications should  position, a presentation on hiring prac-    never be viewed again. Make sure that

          go beyond just the hard paper      tices or increasing on-court revenue        yours is in the short stack.

          copy. Resumes are crucial, but     would highlight your expertise.

leave out many factors that influence                                                        Near the top of the resume, high-

hiring, such as your apparel, body lan-          Be sure your website is up to date      light your strengths in line with what

guage, projection of voice, and ability to   and professional in appearance. A           the club is looking for. Use either three

build a quick rapport with clients. Thus,    future employer may also check your         to five bullet points or a brief paragraph

when emailing a resume to the tennis         ability to create a professional website,   in bold type. This section will be im-

director or owner for a tennis-teaching      as this may be a job requirement to pro-    mediately after your name and contact

position, include a link to your website.    mote the club.                              information, and can be labeled as Pro-

                                                                                         fessional Profile. Do not hide your top

    One of the benefits of your USPTA            But let's not forget the resume. This   strengths! Remember, a tennis director

membership is a free website that you        is the first thing the employer will see,   is usually too busy to read your resume

can personalize, including adding You-       so the actual hard copy itself should       a second time; make sure that you at-

Tube videos (detailed instructions are       be professionally produced, either by       tract their attention the first time!

available when you log into your uspta-      you or by a company. Before even one

pro.com website). Embed videos of            word is read, the appearance is imme-           Finally, carry your resume or busi-

you teaching tennis to both adults and       diately noticed by the employer. If two     ness card to any convention or tourna-

juniors to allow the hiring managers to      resumes were held up in front of you        ment that you attend. Your business

see how you hit, instruct and communi-       for one second and then taken away,         card should include your professional

cate during the lesson. Many interviews      one will stand out. An employer may         website. If you meet someone that is in

are conducted with you performing a          receive as many as 100 resumes for one      a hiring capacity, you should hand out

tennis lesson. Thus, this video will be      job, and spend only five to 10 seconds      your business card and direct them to

a preview for the tennis director to see     per resume. She will divide these re-       your website that features a video of

if they want to grant you an in-person       sumes into two piles. The first stack will  you teaching a lesson. Follow up a few

interview. In fact, the day may come         be around 10 resumes to look at again,      days after the convention with a call to

when tennis directors will mandate this                                                  the tennis director to see if they have

procedure for your application.                                                          had a chance to view your lesson on

                                                                                         your website. Do not expect the tennis

    Also, if you have published any ar-                                                  director to always make the first call;

ticles in ADDvantage or other tennis                                                     you need to be aggressive to get a job in

magazines or newsletters, add links                                                      this competitive job market.

to them on your website. In addition,

record a video of yourself talking about                                                     Take advantage of the technology

why you coach, how you help students,                                                    available to you today along with the

and explain your coaching philosophy.                                                    tools provided by USPTA, but don't

Include information about a couple of                                                    forget networking and the benefit of

events that you developed for a club or                                                  having a professional resume. Today's

events that you could direct that are                                                    job market is tough; use all the tools

not typical days of revenue (e.g., the day                                               available to you to make yourself stand

after Thanksgiving, the Saturday on                                                      out among the rest. h

Labor Day weekend, etc.). Upload this

video to YouTube and embed it in your        Jeremy Carl is Director of Junior           Farley Youman is a tennis profes-

website. If you gave a presentation at

a division or national conference that       Tennis for Blue Chip Sports Man-            sional with Blue Chip Tennis Acad-

was recorded, include that video as

well, especially if the topic would relate   agement and is a USTA High Per-             emy. He is teaching full time at both

to the position for which you are apply-

ing. For example, if you are applying for    formance Coach. He was former               the Worldgate Club (Herndon, Va.)



                                             head pro at Burke Racquet and               and the Burke Club (Burke, Va.).



                                             Swim Club in Burke, Va., and for-           He previously taught 250 students



                                             mer tennis director at Mount Vernon Athletic over the course of six months at Saddlebrook



                                             Club in Alexandria, Va.                     Tennis Resort (Wesley Chapel, Fla.).



50 www.ADDvantageUSPTA.com                                                               www.ADDvantageUSPTA.com 47

Inside Coaching



Five Steps to Better Student



Retention



By Rod Heckelman, USPTA



In this new challenging tennis mar-          The goal of a teacher is to help guide, direct and educate their students toward improvement

     ket, we have come to a point where      and leave them with the tools that they can continue to process on their own.

     student retention is very important.

     This is why we need to find ways        simply put, the process of learning     2. Helping the student release their

of teaching that will keep our students      to execute either a stroke or tactic

coming back for more. The obvious way        automatically. Some students will           goals � Most players begin the pro-

to make that happen is to continue to        have a very difficult time in accom-        cess of improving by establishing

provide a path for improvement, which        plishing that last step. They run           goals. This is often the foundation of a

we could also refer to as a path for learn-  into a conflict of trying too hard, or      player's motivation, so asking them to

ing. For that task to be mastered, we        more specific, thinking too much.           release these goals is difficult. Their

need to be able to interpret how each        They fail to allow themselves to ac-        current style of play has provided

student learns. Each has their own           cept successful change and, in turn,        them with their security and sense of

learning behavior, a puzzle that we must     develop confidence in that change.          direction. Many students have spent

unlock first before any instruction will     The very nature of transitioning            hours and hours honing a skill to

be accepted. As it has been said many        to doing something automatically            improve their game and now you are

times before, we don't teach tennis, we      correct is in itself a non-cognizant        asking them to either make an adjust-

teach people how to play their tennis. It    moment. To try to think your way            ment or try something completely

makes sense then, that accomplishing         through that transition is contradic-       new. As an example, your student

that task will go a long way to retaining    tory to the process. Most teachers          has been working hard to develop a

students.                                    know that players reach their goals         driving backhand with pace and ac-

                                             through correct repetition over a           curacy and now you are telling him

    It takes years of experience to          period of time and then transition-         that he needs to master a defensive

learn how to recognize and adjust our        ing those changes gradually into            slice backhand on the occasion where

messaging to each individual student.        their style of play. You need to take       he does not have position or balance.

Unfortunately, sometimes we reach a          the time to make this message reso-         You explain to him the difference

road block, a failure to connect, and are    nate with your students. The next           of compensation versus adaptation,

unable to make any changes or progress       step will be adjusting their game           and hope he appreciates the quest to

with a student. This will most likely re-    and releasing some goals in order to        develop a more rounded game. This

sult in the loss of that student or some     develop a practical approach to im-         adjustment now needs to become

degree of frustration with the student/      provement.                                  part of his new expanded foundation

teacher relationship. We need to remind                                                  of his game. Learning these new shots

ourselves that student retention is based

on their learning, not our teaching. Al-

though there may be many reasons for

this lack of progress with a student, here

is a five-step process that can help most

teachers and their students get back on

track toward improving their game, and

in turn retain that student.



1. Transitioning to auto-pilot � Most

    pros have heard of the four steps in-

    volved in learning repetitive physi-

    cal behavior. The sophisticated like

    to refer to this as a student's prog-

    ress from non-cognizant incompe-

    tent, to cognizant incompetent, then

    cognizant competent and finally to

    non-cognizant competent ... more



54 www.ADDvantageUSPTA.com                                                           www.ADDvantageUSPTA.com 47

    and not being bound to prior goals is           needs to find a pattern of solving to         it is equally important to help the

    a big step toward developing a more             step back into an automatic response          students recognize success on their

    rounded and flexible game. Once a               in performing. At a certain point in          own. They need to be reminded that

    student takes the step of learning to           time, a teacher needs to help the stu-        self-encouragement is important

    accept the idea that variety can be             dent realize that he needs to redirect        in sustaining progress and inter-

    just as effective as hitting a ball better      his game toward something he can              est. The coach needs to help guide

    or harder, he is ready to understand            do and not something he may want              that endeavor with an accurate

    the third step of learning: lateral vs.         to do. Again, this can go against the         analysis. Barking repeatedly posi-

    vertical development.                           grain of person's learning style. Often       tive comments makes you more of a

                                                    very successful students are success-         cheerleader than a coach. Although

3. Lateral vs. vertical development �               ful because they are stubborn and             this approach can be stimulating for

                                                    refuse to lose points. The "no giving         a while, it can grow old, especially

    Every player has limitations, mostly            up" mindset is important in competi-          if the student's improvement and

    as a result of their physical skills            tion, so you need to convince the stu-        performance comes to a halt. By

    and athletic competence, but also as            dents that they are not giving up, but        asking a student about how she was

    the result of a more challenging op-            just taking a brief timeout to reboot         successful, not just about what went

    ponent. The latter can be addressed             their game. How often do you see              wrong, you will help her evaluate her

    strategically, but the lack of physi-           players continue to miss first serve          play and begin the process of helping

    cal skills resulting from age, injury           after first serve, instead of taking          her achieve autonomy. As a teacher

    or level of athletic ability, needs to          some pace off the ball and trying to          you can help guide her through the

    be addressed in a more practical                just get the first serve in? You remind       understanding of cause and effect.

    manner. The last thing you want to              the students that the second serve            As an example, she may have a bad

    tell your students is that they can             is the only shot in tennis that always        forehand day; your teaching should

    no longer improve, but you should               follows failure and hope that just get-       allow her to be educated enough

    be able to convince them that they              ting their first serve in will help them      that she can figure out what is caus-

    can expand their game and learn a               access a pattern of success. Remem-           ing this issue and how to address it.

    number of new shots. This lateral               ber that during a match, for the most         This development of an intuitive

    versus vertical development will                part, coaching is not provided, and           process will accelerate and help the

    often restart their motivation and              having the student come to any new            student recognize sooner and more

    kindle a new challenge to improve               enlightenment about any change will           effectively what she needs to do in

    their play. As an example, a student            require our fifth step in learning: cre-      order to turn things around dur-

    may not physically be able to re-               ating autonomy and intuitive skills.          ing the heat of competition. A great

    treat back well enough to harness a                                                           coach is someone who helps their

    powerful overhead, but she may be           5. Building autonomy and intuitive                students perform on their own and

    able with her limited mobility, reach                                                         not constantly need a coach to tell

    just high enough and learn how to               skills � This is especially important         them what to do. This approach to

    hit a soft side-slice overhead that             with young players who are rapidly            coaching will also open doors for the

    can be quite effective and offensive.           developing their style of play and at         student to take on new projects in

    Another player who has hit a limit in           the same time trying to compete. At           their game and help improve their

    his mobility may discover that learn-           some point in time, all coaches need          play. Trying to always control a stu-

    ing more shots with spin can create             to let go of their students and allow         dent can end up forcing them away

    a smarter strategical game plan. He             them to fail or succeed on their own.         from you.

    finds ways of engineering a game                Most parents have a very difficult

    plan that provides opportunities for            time with this, and it is surprising          At the end of the day, that is the goal

    his opponents to lose to him, rather            to see how many coaches have the          of a teacher � to help guide, direct and

    than always trying to hit winners.              same issue. Giving up control can be      educate their students toward improve-

    Once your students begin to see how             a difficult task, but the results can     ment and also leave them with the

    many new shots they can develop,                be very fruitful. The very process of     tools that they can continue to process

    they rebuild their confidence and               change and improvement starts with        on their own. With that in mind, re-

    create new goals ... which leads us to          experimentation along with trial          member this simple equation: student

    the fourth learning characteristic:             and error. Although it is a great habit   l earning = student retention. h

    accessing success.                              for any coach to reinforce success,



4. Accessing success � If you remember                         Rod Heckelman's career started in 1966 when he began his five-year role as a teacher at

    your school days, you might have                           John Gardiner's Tennis Ranch in Carmel Valley, Calif. Later he opened as the resident

    heard that when you were taking a                          pro for Gardiner's Tennis Ranch on Camelback in Scottsdale, Ariz. In 1976 he took over as

    test and came upon a question you                          head pro/tennis director at the Mt. Tam Racquet Club in Larkspur, Calif., and added the

    could not answer, it was best not to                       title and responsibilities of general manager in 1982. In 2010 he was awarded "Manager

    dwell on it but rather move on to the                      of the Year" for the USPTA NorCal Division and the "Manager of the Year" at the USPTA

    next question in hopes of reestablish-      World Conference. He has written several books including, "Down Your Alley" in 1993, "Playing Into

    ing a successful train of thought. The      the Sunset" in 2013 and most recently, "250 Ways to Play Tennis." He also produced the "Facility Man-

    reason for this is simple � the brain       ager's Manual" and the "Business Handbook for Tennis Pros," which is distributed by the TIA.



                                                                                              www.ADDvantageUSPTA.com 55

Master Pro Corner



It's Better to Serve than Receive



By Tom Sweitzer, USPTA Master Professional



That concept goes far beyond               4. Getting publicity for tennis has be-       gether toward a common cause. Like

          the lines on a tennis court. At      come extremely difficult. Despite         in life, the important thing is that

          the Spring 1999 USPTA Execu-         this, media coverage for a charity        you have to get started now. When

          tive Committee meeting, Rus-         event is almost always a guarantee.       Andy Roddick asked Andre Agassi

sel Warner from the Intermountain                                                        what was the biggest mistake he had

Division made a proposal for "Lessons      5. The tennis charity event will bring        made in his career, Andre answered,

for Life." The proposal called for the         people into your facility/club. In any    "It was not starting the Andre Agassi

American Cancer Society to be the              business, increasing foot traffic is      Foundation sooner."

official charity of the USPTA. It was          critical to the success of the business.

accepted. October was named Tennis

Across Cancer Month and all USPTA          "True heroism is remarkably sober, very undramatic. It is not the urge

members were asked to conduct one

lesson or clinic and donate the fees to    to surpass all others at whatever cost, but the urge to SERVE others

the ACS.

                                           at whatever cost."                            ~ Arthur Ashe

    In 2002, USPTA made Lessons for

Life an umbrella program that recog-       6. Working with charity groups and the        10. The self-satisfaction you receive

nized the contributions by members to          people involved with an event is like         from being a part of a fund-raising

any legitimate charity. Through 2016,          networking on steroids. Many times            team is a very rewarding feeling that

USPTA members have raised more than            these community leaders can assist            will inspire others and make you a

$55.6 million for charity. That's a big        you and your business in other ways           positive force in both the tennis and

number. That's a big story. That's a huge      in the future.                                local community.

service to others.

                                           7. Your involvement will contribute               Keep in mind that the largest sport-

    This brings up the question, "What         to your becoming more than "just          ing event in the world, the US Open,

have you done to contribute to the Les-        a tennis pro." You will become a          raises the necessary funds to pay for all

sons for Life program?" To answer this         community leader and a complete           the tennis-related projects of the USTA.

question, we must go a step further,           professional.                             The USPTA is not the only tennis orga-

asking, "What does participating in                                                      nization that advocates doing for others.

Lessons for Life do for you?" The idea     8. An important part of many award            The PTR tag line "Making a World of

of Lessons for Life was to encourage           applications (including Master            Difference" is an outstanding way of en-

USPTA members to get involved with             Professional) look for your contri-       couraging tennis professionals to utilize

charities for the good of the community,       butions to the community. Being           their tennis skills and celebrity status to

the game of tennis, and the organiza-          a community leader will greatly           grow far more that the game itself.

tion, as well as the specific cause. Many      improve your chances to earn rec-

times helping others pays big dividends        ognition and help to secure impor-            Tennis great Arthur Ashe had coined

for those involved, as well as for the         tant career awards. These awards          many insightful quotes during his ca-

organization and/or cause. The follow-         enhance your creditability within         reer as he was a great humanitarian, one

ing are some positive reasons to get           the tennis industry as well as your       of which is: "True heroism is remark-

involved with Lessons for Life.                community. Securing speaking and          ably sober, very undramatic. It is not the

                                               publishing opportunities are as           urge to surpass all others at whatever

1. Create a signature charity event that       much about what you have to say as        cost, but the urge to SERVE others at

    makes your facility stand out in the       they are about your creditability.        whatever cost."

    community.

                                           9. Your event can be big or small. It can         It is time for all of us to improve our

2. Working with charity organizations          start and grow into a major event if      service! h

    will get you involved with many com-       you can get everyone working to-

    munity leaders, which will enhance

    your ability to advocate tennis.                      Tom Sweitzer is a USPTA Master Professional and the 2008 USPTA Alex Gordon Profes-

                                                          sional of the Year, as well as the 2013 USPTA Manager of the Year, Large Facility. During

3. If the goal of your event is to raise                  his career, his events have contributed more than $9.5 million to charities and earned

    funds for a non-tennis purpose, it                    him a PA Governor Citation for Community Service. His current free lesson program

    will expose tennis to a group of peo-                 provides lessons to 3,000 inner-city children. This attributed to his being named the City

    ple you normally would not reach.                     of Orlando Employee of the Year and Tri County League of Cities Employee of the Year. He

                                           and his wife Mikel, who is also a tennis professional, reside in Orlando, Fla. ... the Land of Tennis Magic.



56 www.ADDvantageUSPTA.com

Career Development



Exams, Upgrades                                            Cardio Tennis                                           Conferences/

& PTCA I                                                                                                           Activities

                                                           April 2   Level 1 Training Course



(4 credits for PTCA I segment)                             Wayside Athletic Club; Marlboro, Mass.                  (Division Conferences � 6 credits)



April 2       Hilton Head Island, S.C.                     April 8   Level 1 Training Course                       May 5        New England Convention

April 3-4                 San Francisco                                                                            May 18                           Stowe, Vt.

April 7-8                                                  Hoover Country Club; Birmingham, Ala.                   May 31

April 8-9              Lakewood, Calif.                                                                                    Southern Division Convention

April 8-9                         Atlanta                  April 8   Level 1 Training Course                                                    Lafayette, La.

April 10-11

April 17-18                    Aurora, Ill.                          Greenwood Athletic & Tennis Club;                       Florida Division Convention

April 21                   Orlando, Fla.                                                                                                          Naples, Fla.

April 21-22                                                          Greenwood Village, Colo.

April 22                     Tyler, Texas

April 22-23               Harrison, N.Y.                   April 28  Level 1 Training Course

April 28-29               Darien, Conn.

April 29-30          Des Moines, Iowa                                Twos Athletic Club; Toledo, Ohio

April 29-30        Albuquerque, N.M.

May 5                                                      May 13    Level 2 Training Course

May 6-7                     Laie, Hawaii

May 19-20                Baltimore, Md.                    Cedardale Health & Fitness; Haverhill, Mass.

May 20                Big Rapids, Mich.

May 20                                                     June 10   Level 1 Training Course

May 20-21                      Stowe, Vt.

May 20-21    Huntington Beach, Calif.                      Edgewood Country Club; Pittsburgh, Pa.

May 24

                                 Houston                   July 15   Level 1 Training Course

                        Eau Claire, Wis.

                    Nichols Hills, Okla.                   Princeton Racquet Club; Princeton, N.J.



                           Lafayette, La.                  July 16   Level 2 Training Course

                            Tucson, Ariz.

                           St. Louis, Mo.                  Princeton Racquet Club; Princeton, N.J.



                                                           Sept. 8   Level 2 Training Course



                                                           Crooked Creek Country Club; Alpharetta, Ga.             Webinars



* This course is held at the USPTA World Headquarters.                                                             (.5 credits)



Exam reservations must be made at least 21 days                                                                            Watch all recorded webinars

prior to the dates listed. Each date includes an exam,                                                                         at tennisresources.com.

upgrade and PTCA I unless noted. Exam cancellations

must be received no later than 14 days before the                                                                  For more information visit uspta.com/Education.

exam, or a cancellation fee will be charged accordingly.

                                                           Please visit www.cardiotennistraining.com to register.

Applicant: late cancellation fee � $95; failure to cancel

� application fee is forfeited. Certified members: late

cancellation fee � $25; failure to cancel � $25 plus the

upgrade fee is forfeited. Registration for another exam

will not be accepted until cancellation fees are paid.



Accredited                                                 Education requirements



Professional Coach                                         All USPTA-certified Professionals must earn 6 education credits in a three-year period

                                                           to remain current. Go to USPTA.com/Education for a partial list of eligible activi-

Register your Accredited Professional Coach (APC)          ties. Please send verification (email, letter, certificate, receipt, etc.) that shows you

and specialty course credits earned with the USPTA         attended the event/activity and submit it along with the date and agenda to educa-

SmartCode Education System. This uses your                 tion@uspta.org to receive your credit. (International members, Recreational Coaches

                                                           and those over the age of 65 are exempt.) Questions? Write to education@uspta.org

                   smartphone to instantly register        or call 800-877-8248, ext. 147.

                   your attendance to all seminars

                   and specialty courses earning APC.

                   To use the system at a seminar,

                   general session or specialty course,

                   you must scan two QR codes. One

QR code is on your conference badge. The second

QR code will be in your conference notebook and

cannot be scanned until the end of the session or

the beginning of the next session. If you do not have

a smartphone, you may use someone else's. Forms

are available upon request.



58 www.ADDvantageUSPTA.com

Member News



� Arizona Special Olympians participated at Troon Country Club in the seventh annual Tennis               � USPTA Professional Phil Chamberlain was in-

  Fun Day on Saturday, Jan. 21. USPTA Professional Mark Pachtner, director of tennis at Troon               ducted into the Memphis Open Hall of Fame. A

  Country Club, coordinated the event which annually attracts more than 200 participants.                                            native of Perth, Australia,

                                               Prior to his tenure at Troon Country Club, Pachtner                                   Chamberlain's impact on

                                               developed Fun Day events with the local chapters of the                               tennis in Memphis began

                                               Special Olympics in Georgia, Florida and California since                             at the University of

                                               1999. Tennis Fun Day, also a well-established fundraiser                              Memphis where he was

                                               for the Special Olympics Arizona, raised more than                                    the No. 1 singles player,

                                               $16,000 from this year's event. Since inception, more                                 leading that team to a

                                               than $115,000 has been donated with 860 athletes and                                  NCAA national ranking of

                                               2,100 volunteers participating. Each athlete received        18. Following graduation, he was named Ten-

                                               a commemorative Fun Day T-shirt, free Wilson tennis          nessee Professional of the Year in both 1979

                                               racquet and a gold medal for participation during the        and 1982. During that time, Chamberlain

                                               post-event awards luncheon. Athletes and volunteers          served as an assistant coach at his alma mater

  also got time to explore a fully-equipped fire engine and police cruisers, courtesy of the City           from 1979 -1980. After nearly two decades

  of Scottsdale. "Tennis Fun Day is truly a captivating event and one in which we look forward              away from the University of Memphis, he

  to with great anticipation and excitement each and every year. Mark Pachtner and Troon                    returned as head coach from 1999 - 2005

  Country Club have done a marvelous job in organizing this event for the past seven years and              where he led the Tigers back to prominence,

  we couldn't be more delighted with its success and charitable gift-giving," said Tim Martin,              with the team reclaiming a spot in the national

  Special Olympics Arizona president and CEO.                                                               rankings. Chamberlain is no stranger to the

                                                                                                            Memphis Open presented by ServiceMaster,

 � USPTA Master Professional Larry Lineberry of Sedona, Ariz., was inducted into the USTA                   serving as its tournament director from 2005

    Southwest Section Hall of Fame. Lineberry is a 25-year resident of Sedona, a 40-year member             - 2008, following a 20-year run as assistant

    of the USPTA and Master Professional since 1990. His induction into the SWS Hall of Fame rec-           tournament director beginning in 1984 at the

                                 ognizes Lineberry's service to the SWS from both the USTA and USPTA        Racquet Club of Memphis. He also served as

                                 organizations. Since 1999, he has served as president of the Northern      the club's director of tennis for 30 years, from

                                 Arizona Tennis Association; a SWS board member; coach of numer-            1978 � 2008. Chamberlain is currently director

                                 ous SWS teams at national competitions; a SWPTA board member;              of tennis for Memphis University School where

                                 promoter and director of eight USTA Challenger Professional tourna-        he coaches the MUS and Hutchison Varsity

                                 ments in Sedona; and conceived and promoted two music concerts by          teams and the MUS lower school tennis team.

                                 longtime friend, Grammy Award Winner Bruce Hornsby. Lineberry's            He was inducted into the University of Mem-

                                 students have earned over $500,000 in college scholarships since           phis Hall of Fame in 1991, the Memphis City

                                 1978 and his tennis-related activities have generated over $300,000        Amateur Hall of Fame in 1992, and Tennessee

    for various charities since 1976. Lineberry is originally from Hampton, Va. While in the USPTA          Tennis Hall of Fame in 2001. Over the last 40

    Middle Atlantic Division he was a four-time Virginia Pro of the Year (1982-85), Middle Atlantic         years, Chamberlain has coached 12 collegiate

    Pro of the Year (1986) and division president (1986-87).                                                All-Americans, 240 sectionally-ranked juniors,

                                                                                                            104 collegiate scholarship athletes, and seven

                                                                                                            touring professionals.



                                                                                                          NATIONAL BOARD OF DIRECTORS



                                                                                                          President        Chuck Gill

                                                                                                                           Gary Trost

                                                                                                          First Vice

                                                                                                            President



                                                                                                          Vice Presidents  Alan Cutler

                                                                                                                           Feisal Hassan

                                                                                                                           Ken McAllister

                                                                                                                           Jack Michalko

                                                                                                                           Diane Selke



                                                                                                            TM



                                                                                                          Past President   Tom McGraw

                                                                                                          CEO              John Embree

                                                                                                          Legal Counsel    George Parnell



ADDvantage magazine editorial offices  Managing editor  Kimberly Forrester                                The opinions expressed in ADDvantage are those of the

                                       Circulation        Kathy Buchanan                                  authors and not necessarily those of ADDvantage or the

USPTA World Headquarters                                                                                  USPTA.

3535 Briarpark Drive, Suite 202        Office hours: 8:30 a.m. - 5 p.m. Central time

Houston, TX 77042                                                                                         Copyright� United States Professional Tennis

Phone � 713-978-7782 / 800-USPTA-4U    ADDvantage is published monthly by the                             Association, Inc. 2017. All rights reserved. Reproduction

Fax � 713-358-7794                     United States Professional Tennis Association.                     of any portion of the magazine is not permitted without

email � magazine@uspta.org                                                                                written permission from USPTA.



60 www.ADDvantageUSPTA.com

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